Please find below a list of FAQs (Frequently Asked Questions) and troubleshooting tips for the JBI CReMS software and SUMARI modules. Please select a topic to view the associated question and answer.

Q: What changes were made in JBI CReMS 5.0.4 and is it worth upgrading?

A: We highly recommend upgrading to CReMS 5.0.4 because the new version now includes support for the latest Java 1.8 from Oracle. This means that you no longer need to revert back to Java 1.7 each time you wish to use JBI CReMS. Please ensure that you uninstall any previous versions of JBI CReMS prior to installing the new version.

Q: How do I install CReMS on Windows?

A: To install CReMS on the Windows operating system, please follow the below instructions.

  1. Download the Windows installer for your system, depending on whether your system is 32-bit or 64-bit.
  2. Unzip the installer from the archive to a location on your system.
  3. Double-click the downloaded executable which will start the installer.
  4. Follow the on-screen prompts to complete the installation of CReMS on your system.
  5. Once installed, CReMS should automatically run on your system. Alternatively, you may run it from your Start menu.

Q: How do I install CReMS on Mac OS X?

A: To install CReMS on the Mac OS X operating system, please follow the below instructions.

  1. Download the Mac OS X installer.
  2. Unzip the installer from the archive to a location on your system.
  3. Open your System Preferences and go into Security & Privacy.
  4. Modify the "Allow apps downloaded from" option to Anywhere - take note of the original setting.
  5. Double-click on the DMG file and then drag JBI CReMS into the Applications directory.
  6. Return to the Security & Privacy settings in your System Preferences and restore the original setting.
  7. Once installed, CReMS can be located in your launcher.

Q: When I try to install JBI CReMS 5.0.4 on my Windows system, an error pops up stating that the application is incompatible or cannot run on my PC. Why is this error occurring?

A: This error means that CReMS cannot run on your system because you have downloaded the 64-bit installer when your system only supports 32-bit applications. Please revisit the download page, and download the 32-bit version for Windows 7/8x/10. Once you have downloaded it, please uninstall any older versions of the CReMS applications and then install the new version.

Q: When I try to install JBI CReMS 5.0.4 on my Mac OS X system, an error pops up stating that the application can't be opened because it is from an unidentified developer. Did I download the right file?

A: This message is expected to occur due to security restrictions enforced on Mac OS X. To resolve this issue, you will need to temporarily allow applications to be installed from anywhere using the following steps.

  1. Open your System Preferences and go into Security & Privacy.
  2. Modify the "Allow apps downloaded from" option to Anywhere - take note of the original setting.
  3. Retry the installation steps you were performing when you received the error.
  4. Return to the Security & Privacy settings in your System Preferences and restore the original setting.

Q: When I open the CReMS application on Windows 7/8x/10, a splash screen appears briefly then disappears without running the program. Why is this happening and how do I fix it?

A: Please download CReMS 5.0.4 from the download page, which has been recently released to include support for the latest versions of Java 1.8. Once you have downloaded it, please uninstall any older versions of the CReMS application and then install the new version.

Q: After extracting data, the meta-analysis in MAStARI does not work, how can I fix this?

A: Due to increasing security in modern web browsers and Java applets, the meta-analysis functionality is no longer working in JBI MAStARI. We recommend systematic reviewers please use an alternate program to generate their forest plot, such as RevMan or OpenMeta[Analyst].

Q: The meta-analysis in MAStARI will not start-up and an error displays stating "Multiple hosts found...". How do I fix this problem?

A: Please follow the below steps:

    Step 1 
  • In the Control panel on your Windows computer (or System Preferences on a Mac), find and open the Java icon.
  • In the Java Control Panel, select 'Settings'.

  • Select 'Delete Files', and ensure that all checkboxes are checked. Then select OK.



  •  Step 2
  • If you are not running an up-to-date version of Java, you will not see the screen below in your Java Control Panel. Instead, you should have the option to drop your security down to 'Medium'. Select OK and exit the Control panel. Otherwise, if you have Java version 8 or above you will see the screen below..
  • In the Java Control Panel, select the 'Security' tab, then select 'Edit Site List'.

  • Add: http://www.jbiconnect.org and
    http://www.jbiconnectplus.org to the list.

  • Select OK to exit out of the Java control Panel

  • Note - After you have completed the above steps, please restart your browser. When Selecting the Meta-Analysis, you may see the below screen popup twice. Tick the checkbox and Run the application.

  • Depending on the size of the meta-analysis you may be presented with a white screen for up to a minute while the graph loads.

Q: What changes were made in the latest update to the SUMARI tools?

A: The following changes were made in the latest update to the SUMARI tools:

  • All web based tools now provide feedback during processing
  • Removed the ability to ‘click ahead’ which was causing some users to lose data because the previous process had not completed before the new process began
  • Removed the ambiguously labelled ‘Close Review’ which in fact locked reviews!
  • Previously in some rare cases when saving data an incorrect success state was returned back to the user when in fact an error had occurred. This has now been resolved and the appropriate error message is now displayed.
  • Improve GUI usability
  • Improved special character recognition
* Does not include CReMS

Q: How do I assign outcomes, interventions and comparators for meta-analysis?

A: Please view the steps in the below PDF document:
MAStARI Outcome steps

Q: Can I submit our systematic review protocol/review via email to [email protected]?

A: No, we now receive protocol and review submissions directly to the JBI Library. Please go to www.joannabriggslibrary.org and set up a username and password.

Q: The username and password that I use for CReMS and SUMARI won’t work when I try to log in to the JBI Library, what am I doing wrong?

A: Your CReMS/SUMARI username is not the same as your JBI Library password. You can set up your own new username and password on the login page of the JBI Library. www.joannabriggslibrary.org

Q: In CReMS, I have uploaded my studies, checked them as “Reference” in the ‘Studies’ tab and cited them in the text in Vancouver Style with numbers.  However, when I export my protocol or review, my References section is blank. What do I do?

A: CReMS does not recognise numbers as citations. To insert a citation, right click where you wish to add a citation for one of your included studies then follow the prompts to select from your list of studies marked as “Reference” or assigned to any of the SUMARI modules. Please see page 45 of the SUMARI Userguide for further detail.

Q: In CReMS, I have copied text and citations from MS Word for studies that I have inseted using Endnote. I cannot save and the citations do not seem to transfer over properly despite having the studies in my 'Studies' tab.

A: CReMS does not accept copied and pasted citations. Endnote citations copied from Word will also prevent CReMS from saving data. To insert a citation, right click where you wish to add a citation for one of your included studies then follow the prompts to select from your list of studies marked as “Reference” or assigned to any of the SUMARI modules. Please see page 45 of the SUMARI Userguide for further detail.

Q: I am a primary reviewer. In the ‘Review Summary’ tab in CReMS, my name doesn’t appear next to ‘Primary Reviewer’ in the ‘Author Information’ section. When I click on the ‘Details…’ button next to it, a message tells me that “Changing the primary reviewer will disable your access to this review.” What do I do?

A: This is normal. In the window that appears when you click ‘OK’ to the above message, you are able to fill out your details such as: First Name(s), Last Name(s), Qualifications, Affiliations, Contact Information and Author sequence (which changes the position that your name will appear in the list of authors). Your access to the review will only be disabled if you change the username in the drop-down tab next to ‘Reviewer’ (the first listed option). This function is present in cases where a primary reviewer wants to transfer access to the review to another user within their JBI Centre to be Primary Reviewer instead. Further detail regarding this process can be found on page 27 of the SUMARI Userguide.

Q: I am the Secondary reviewer for a review, but I cannot find the review in CReMS even though I began the review in SUMARI and can see it there.

A: This is normal. Secondary reviewers can begin and view reviews in SUMARI modules, but cannot see these reviews in their CReMS programs. The review will be visible to the Primary reviewer in CReMS. Further information can be found starting on page 20 of the SUMARI Userguide.

Q: When I attempt to log in to a SUMARI module an error message appears ("the website you are accessing has experienced an unexpected error. Please contact the website administrator").

A: First, try refreshing the page. If this does not fix the problem, clear the brower cache and try to log in again. You will ususally be able to clear the browser cache by looking in the "settings" section of your internet browser where you normally clear the "history" of websites accessed.

Q: When I run the CReMS software a window opens with the message “SUMARI service not available, do you wish to work in offline mode?” What does this mean and what do I do?

A: This message means that CReMS cannot connect to the internet to allow normal operation. Confirm that you have a stable, working internet connection. Institutional users (University, hospital etc) may see this message appear where access to the internet is via a proxy server. Instructions on how to configure proxy server settings to your institution’s can be found here or on page 64 of the SUMARI user guide. You may require your organisation’s IT support to set up the configuration, after which settings can be adjusted from within the software itself (‘File’ menu).

Q: When I enter information or select certain options, such as assigning an outcome label to a study, it doesn't seem to save and is gone when I return to the page. I know I've made changes, but they don't seem to appear!

A: This can occur when navigating away from pages after entering data or making selections too quickly. The system requires a little time to autosave your information. If you leave a page before it has had time to save your information, it will be lost or will revert to what was there previously. Please give the system enough time to complete the saving process.

If you find that the outcome or intervention label is missing, click on “Delete Outcome” on the right hand side of the results screen (alongside “Results”). This will remove the study from the outcome. You can then re-enter the details allowing time for the system to save the information accurately.

Q: I want to copy text from another document (e.g. .DOCX, HTML website, email or .PDF etc) into a field in CReMS or into a SUMARI Module (e.g. QARI).

A: Please do not attempt to copy directly from a Word docment, website, email or .PDF file etc. This may cause the software to encounter difficulties which will prevent you from saving data. It is recommended that you either type directly into the fields within CReMS or other SUMARI module or only copy the desired text into Notepad first and then from that program on into CReMS or another SUMARI module.

SUMARI modules and CReMS does not support unusual characters, symbols or letters, such as typographic ligatures (ae, sz, fl) where two characters are connected. Please ensure that such characters are not used in SUMARI as their use will result in data not being saved or an error message that prevents you from proceeding. Formatting characters, such as citations from Endnote will also cause problems for the software and should not be copied and pasted into CReMS or other SUMARI module.

Copying and pasting directly from the CReMS template in MS Word will also cause problems for the system and should be avoided.

Q: I have followed the process exactly as given on page 52-52 of the SUMARI User Manual, but some of my studies disappear when I save after import. What's happening?

A: The system does not recognise non true-type fonts or symbols (for example the alpha symbol etc.) if one of these symbols is anywhere in a citation in your citation manager, then that citation and any following it will not be saved. It is recommended that you check the citations carefully for unusual characters and symbols before exporting them from your citation manager. If the symbols are necessary in your protocol or report, you will need to insert them into the .RTF files exported from CReMS as SUMARI will not support them.